Table of Contents
Refund Policy
Use of Spoke Coworking constitutes acceptance of all House Rules, Terms and Conditions. These can be found at members.spokeco.work/legal/terms.
Unless otherwise indicated, all services, fees, and taxes are non-refundable.
Notice: Payment methods are saved in our systems and may be used to pay any invoice.
Non-Members
In all instances you will be charged any time used by you.
If you place a booking you can only cancel or edit that booking 3 days prior to the Booked Start Time for any office suites and 5 days prior to the Booked Start Time for any other spaces (Meeting Rooms, Event Spaces, Podcast Room). 24 hours for the Massage Studio. No amounts will be refunded.
If you attempt to cancel or edit a booking past the Booking Start Time, no amounts will be refunded.
If you attempt to call, text, or email to cancel a booking, the time at which Spoke's phone application or email receives the message, is the time the Booking edit or cancellation is deemed to be requested and will be used to determine any refunds.
Members
Flexible Cancellation Terms
You may cancel Services within one day of the Agreement (Signature) Date or at least 30 days before the Start Date and receive a full refund of the Initial Payment.
If you choose to cancel after the Agreement Date plus one day, but less than 30 days before the Start Date, 50% of the paid Fees and any applicable Taxes will be refunded, but you are no longer obligated to pay the remaining Fees and Taxes for the Minimum Term.
After the Start Date, if you decide to cancel the Contract before the Minimum Term, (a) no refund is available for the then-current calendar month and the next full calendar month and (b) 50% of the remaining unpaid Fees and taxes for the Minimum Term are immediately due and payable unless a default has occurred and is continuing, in which case, 100% of all remaining Fees and Taxes for the remainder of the Term are immediately due and payable by the Customer.
Disputes
Spoke Coworking utilizes an online Booking Calendar as well as exterior or door cameras to confirm any customers checking in or out.
In the case when there is a dispute, customers agree that the booking calendar and door cameras constitute sufficient evidence of checking in or out and will not argue any charges or invoices based on same.
If a customer attempts to call, text, or email to cancel a booking, the time at which Spoke's phone or email receives the message, is the time the Booking edit or cancellation is deemed to be requested.
If Spoke Coworking does not provide service in a timely manner, as outlined and determined in Spoke's sole discretion, the Customer has the right to cancel services with no penalty and will be entitled to a full refund of any amounts paid.
Requested Building / Maintenance / Repair work shall be done solely at the discretion of Spoke and the failure of Spoke, for any reason, to furnish any maintenance or repairs shall not render Spoke Coworking liable to Customer, constitute a constructive eviction, nor give rise to a refund or abatement of any fees.