YES! We’re hiring!
Are you an amazing, friendly, outgoing, tech-savvy go-getter looking for a role where hospitality meets business operations?
Want to apply? Send a cover letter telling us how you’re awesome and include your resume to hr@spokeco.work.
Overview
Employee is responsible for performing on-site office and clerical tasks to support daily business operations.
Duties include greeting guests when they arrive, signing them in, answering inbound phone calls, managing leads, handling sales, sorting business and customer mail, and more. Staff will also provide tours, tend to questions, book and track appointment schedules, and ensure shared areas are professionally set up & maintained, including moving furnishings, attending meetings, and assisting the team when necessary.
Position Details
- Title: Community Concierge
- Compensation: $17.00/hr starting (during 3 month training) Pay increases to follow
- Employment Type: Full-time
- Hours: Monday–Friday, 8AM–5PM
Benefits
- Health Insurance + Vision & Dental
- Vacation Time
- Sick Time
- Bonuses
- Coworking space access
Responsibilities
- Provide excellent customer service
- Receive visitors at the front desk by greeting, checking-in & directing them appropriately
- Manage front desk main phone line
- Receive/collect, sort, distribute, and scan/forward mail & packages daily
- Check & track inventory
- Ensure reception, cafe/lounge, available spaces, and shared areas are tidy and presentable throughout the day
- Select and provide food and snacks for customers
- Provide basic and accurate sales information in-person and via phone/text/email
- Process contracts, orders, and light bookkeeping
- Manage calendars, schedules, and booking reservations
- Scanning and digital filing
- Process guest billings and payments
- Attend and help out before, during, and after events as able
- Participate in creating social media content for various social media platforms
Requirements
- Must have a car, and be available and willing to work on-site (in two beautiful east side locations)
- Computer / tech savvy and comfortable using computers, office software, booking systems, social media platforms, Google applications (sheets/docs/keep), and basic troubleshooting of common office tech (e.g., PC virus scans, printers, scanners)
- Outgoing & Friendly Personality
- Quick Learner
- Excellent written and verbal communication skills
- The ability to anticipate needs and take initiative in solving problems
- Go-getter that will look for and find things to be done, or ask what to do next
- Strong organizational skills with the ability to prioritize tasks and multitask effectively
- A background in customer service or willingness to learn
- Willingness to collaborate and assist in various tasks as needs arise
- Eye for maintaining a tidy and professional environment, with the ability to handle minor cleaning and setup tasks
- Must be able to perform light lifting and moving tasks, such as setting up offices, event spaces, and restocking supplies
- Punctual and dependable, with a commitment to being present and engaged during work hours
- Ability to think on your feet and handle unexpected situations with ease
- Willingness to take on a variety of tasks as the role and company evolve
Preferred but not required
- Experience in marketing; social media content creation and posting is a plus
- Experience in event planning and management
- Knowledge of the local area for customer recommendations
- Basic design skills with the use of Canva or Affinity/Photoshop style tools
- Ability to handle heavy lifting (e.g., moving desks)
Perks
- Paid vacation & sick time
- Occasional provided lunch during events
- Unlimited snacks/coffee
- Business casual dress code
- Free Coworking space usage (within reason & limited to off hours and when space is not in use)
- Health/Dental/Optical Insurance–after waiting period
A note on compensation: Salary listed is starting at $17.00/hr for the first 90 days. A performance review will be conducted after three months, with an increase in compensation determined by skills, aptitude, and performance during this period.
More Details (day-to-day)
This business is a crossover between hospitality and retail and the position may evolve as we grow.
With business hours between 8AM – 5PM we do opening duties before 8AM and close right at 5PM. On a daily basis, this individual will be stationed at the front desk, ready to greet and assist visitors. Their responsibilities include providing tours and pricing information, answering incoming phone calls, responding to texts and emails, and managing the scheduling, assignment, and payment processing for the various workspaces.
There will be regular walkthroughs to ensure all food and beverage areas are well-stocked, along with discussions with owners about purchasing and supplies. Daily duties may include general cleaning, wiping down surfaces, and preparing meeting spaces for members and customers. This involves arranging chairs, stocking the mini-fridge, and setting out water, pens, paper, and other essentials.
There will also be various tasks such as loading and unloading the dishwasher, restocking clean dishes and paper products, and replenishing snacks and beverages. On event days, assistance might be needed for setting up and cleaning up after events.
Additionally, this person must collect and distribute mail, and help customers with printing/scanning/copying, or general computer and internet access, including setting up meetings and internet connections.
This person will report to the Owners and work as part of a small team to be present and available as various situations and requests arise.
The person to fit this role should be a friendly, outgoing, tech-savvy, self-starter that communicates very well with others and is a team player. This person should also be able to do occasional lifting as may be needed for space or event setup and clean up.
Want to apply? Send a cover letter telling us how you’re awesome and include your resume to hr@spokeco.work.