We're Looking for the Person Who Makes Spoke Feel Like Spoke
Two Tucson locations and a team small enough that everyone's fingerprints are on everything. You will talk to more members in a week than the owners do in a month, and what you do with those conversations is most of what "Spoke" means to the people who pay for it.
Hospitality, Sales, Operations and Initiative — All in One Job
Most positions like this one are really a front desk with extra steps. This one is not, and we would rather be straight about that up front than have you find out in week two.
You are the face of a small business that people pay to spend their working lives in. That means making them feel welcome, selling the space to the ones who have not joined yet, keeping the operation running while nobody is watching, and noticing what needs doing before anyone asks. Each part matters, with hospitality at the center of it all.
The Four Parts of the Role
Hospitality & Relationships
You make people feel welcome
- Learn people's names, their work, and whatever they choose to share about life outside work — and remember it next week.
- Read a room. Know who wants to chat and who is heads-down on a deadline.
- Handle the awkward conversations: the member on speakerphone in a quiet zone, the invoice someone forgot.
- Help members meet each other. A lot of why people stay is who else is here.
Sales & Tours
You sell the place
- Give tours — often the moment someone decides yes or no.
- Know the plans and rates well enough to answer honestly, including when we are not the right fit.
- Regularly follow up on leads by phone, text and email, and actually close them.
- Write up contracts and get people moved in.
Operations
You keep it running
- Bookings, calendars and meeting-room scheduling across both locations.
- Billing, payments, follow-up, and light bookkeeping.
- Mail and packages in and out, every day.
- Inventory, supplies and ordering — you will tell the owners what we need.
- The everyday tech: printers, scanners, Wi-Fi, the booking system, a member who cannot connect.
- Post and help create content for our social channels, using Canva, Buffer, and AI.
Initiative
You see what needs doing
- Nobody is going to hand you a task list every morning. This is the part most people find hardest.
- Notice what's wrong: the burnt-out bulb, the member who has gone quiet. Deal with it.
- Bring ideas. Events, layout, a process that is annoying. You report to the owners, so good ideas travel fast.
- Tools, systems, priorities and people will change. Adapt professionally, stay flexible and help the role grow with the business.
Pay, Hours and Benefits
The position
We do annual reviews and an initial compensation review after three months or any training periods to assess your skills, aptitude and performance.
What comes with it
- Health, dental and vision insurance after a waiting period of up to 90 days
- Paid vacation and paid sick time
- Free coworking access for your own projects, off-hours and when space is free
- Unlimited coffee & snacks, and lunch on event days
- Business casual — no uniform
It Is a Small Business, So You Will Also Do the Unglamorous Things
There is no separate crew for this. The owners are on the same dishwasher and mail rotation you would be, because that is what running two locations day-to-day actually looks like.
- Resetting meeting rooms and keeping the lounge presentable between uses.
- Occasionally staying late to support members, tours or events.
- Restocking snacks, drinks, coffee and paper products.
- Sorting, scanning and distributing the mail, every single day.
- Loading and unloading the dishwasher, and putting the clean dishes away.
- Moving furniture. Setting up and breaking down offices and event spaces means real lifting.
It is not most of the job. But it is a real part of every day, and it will still be your job on your best week and your worst one.
What We Actually Need
We care more about how you work than a long list of credentials.
- You notice when someone's had a bad week before they say anything. That instinct cannot be taught, and it is most of the job.
- You are comfortable with technology. Booking software, Google Workspace, social tools, and calm troubleshooting when a printer misbehaves.
- You write and speak well. Much of this job is email, text and conversation with people running their own businesses.
- You follow through. Leads and members often need more than one touch, so consistent follow-up matters.
- You start things without being told. Most people who do not work out here, do not work out on this one.
- You stay organized when priorities shift. You can pivot, reorganize and keep things moving.
- Every day is different. If you thrive on routine, this position is not a fit for you.
- You can juggle. A tour, a ringing phone and a delivery can all arrive at once, and often do.
- You pick things up fast. New systems, new routines, new people.
- You can reliably travel between both Tucson locations.
- You are dependable. Small team, on-site role. When you are not here, people notice.
- You can do the physical parts described above, including occasional lifting.
Helps, but we will not rule you out without it
- Customer service, hospitality or front-of-house experience
- Sales & marketing experience, or a real interest in learning both
- Event planning
- Knowing Tucson well enough to give a good recommendation
- Comfortable with heavier lifting, like moving desks and furniture